Contact Us
We're the independent review team behind this site — not Joka Casino itself. That shapes what we can and can't help with, so here's the honest breakdown before you write.
Editorial enquiries
For corrections, feedback on a guide, partnership questions or press, email us at [email protected]. We read everything and aim to reply within two business days (AEST). If you've spotted a factual error — an outdated bonus figure, a payment method that's changed — please tell us; accuracy is the whole point of the site and we'll fix it fast.
| You need… | Where to go |
|---|---|
| A correction or feedback on this site | [email protected] |
| Press, partnership or media | [email protected] |
| Your Joka account, deposit or withdrawal | Joka Casino's own 24/7 live chat & support email |
| A bonus, KYC or payout dispute | Joka Casino support, then the Curaçao licensor |
| Help with gambling harm | See our responsible gaming page |
Account, deposit or withdrawal problems
We can't see, change or recover your Joka Casino account — only the operator can. For anything to do with your balance, a deposit, a withdrawal, KYC verification or a bonus, contact Joka directly through their 24/7 live chat or support email from inside your account. They typically answer chat in two to four minutes. If an issue isn't resolved there, the Curaçao eGaming licensor runs a complaints process at the regulator level; keep your timestamps and screenshots.
A word on responsible play
If your message is about gambling causing you or someone you know harm, please don't wait on an email from us — the free, confidential services on our responsible gaming page are available right now, 24 hours a day.